Privacy Policy

Privacy Policy

Last updated: November 2026

1. Who we are

Chatenet Holiday Gites is a holiday accommodation business operated by Craig and Leila Tanswell.

We also operate Va-Va-Vin, a wine-related business offering wine experiences, products and related activities.

Our business address is:

1 Rue d'Alancon
17210 Chatenet
France

For questions about your personal information, please contact us at:

craigt@chatenetholidaygites.net

2. Information we collect

We may collect and process the following information:

  • Your name and contact details, including email address and telephone number.

  • Information you provide when making an accommodation enquiry or booking.

  • Booking details, including dates of stay, number of guests and relevant requests.

  • Communications you send to us by email, telephone or through our website.

  • Newsletter subscription preferences and marketing consent.

  • Technical information about visits to our website, including information collected through cookies and analytics tools where applicable.

3. How we use your information

We use personal information to:

  • Respond to enquiries and booking requests.

  • Arrange and manage accommodation bookings directly with guests.

  • Communicate with guests before, during and after their stay.

  • Meet our legal, accounting and administrative obligations.

  • Send newsletters, seasonal offers and information about Chatenet Holiday Gites and Va-Va-Vin, where you have given your consent.

  • Share information about accommodation, wine experiences, products, events and special offers.

  • Understand how visitors use our website and improve our services.

Signing up to marketing communications is not a condition of making an accommodation enquiry or booking.

4. Newsletter and marketing

If you subscribe to our newsletter, your email address and any other information you provide will be stored by our email marketing provider, Brevo.

Our marketing communications may cover both Chatenet Holiday Gites and Va-Va-Vin, including accommodation news, seasonal offers, wine events, products and local experiences.

We will only send marketing communications where you have given the appropriate consent.

You can unsubscribe at any time using the link included in our emails. You may also contact us directly to withdraw your consent.

5. Third-party services

We use third-party service providers to help operate our website and business. These may include:

  • PromoteMyPlace – website hosting and website services.

  • Brevo – newsletter subscriptions and email marketing.

  • Google Analytics – website statistics and visitor analysis, where enabled.

  • Booking platforms such as Airbnb – where reservations are made through those services.

These providers may process personal information as necessary to provide their services. Their own privacy policies also apply.

6. Cookies and website analytics

Our website uses cookies and may use analytics tools, including Google Analytics, to understand visitor behaviour and improve the website.

Non-essential cookies and analytics technologies are subject to the applicable consent requirements.

For more information about cookies and how to manage your preferences, please refer to our separate Cookies Policy.

7. How long we keep information

We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting legal, accounting and tax obligations.

Newsletter information is retained until you unsubscribe or withdraw your consent, subject to any necessary records of consent and suppression information.

8. Your rights

Under applicable data protection law, you have rights including:

  • The right to request access to your personal information.

  • The right to ask us to correct inaccurate information.

  • The right to request deletion where applicable.

  • The right to restrict or object to certain processing.

  • The right to withdraw consent at any time where processing is based on consent.

  • The right to lodge a complaint with the French data protection authority, the CNIL.

To exercise these rights, contact us at craigt@chatenetholidaygites.net.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. The latest version will always be published on this page.